90 days — wrong or damaged
Item is wrong, damaged or not as described? Full refund — including shipping, duties and taxes.
Buyer Promise
Every order, protected.
Shop with total confidence — Tovora protects every order end to end, in every one of the 190+ countries we ship to.
30 days — changed your mind
Not the one? Send it back within 30 days of delivery — no questions asked.
Tracked to 190+ countries
Every parcel carries a tracking number, from the seller's door to yours.
First return ships free
Change of mind? Your first return ships free — we issue a prepaid label in one tap.
Step by step
How claims work
Tell the seller
Open a claim in one tap with photos and a note. The seller has 48 hours to make it right.
Tovora steps in
No resolution? We take over — and refund you automatically from funds held in escrow.
Refund in full
Item price, shipping, duties and taxes — back to your card or Tovora Wallet, wherever it was paid from.
Under the hood
Why buyers trust Tovora
Escrow
Escrow holds seller payouts until your order arrives safely.
Verified sellers
Every store passes KYC checks before selling a single item.
Real tracking, real carriers
No invented numbers — every status comes from the carrier.
The promise in numbers
92%claims resolved automatically
4 daysaverage refund time
78%of buyers shop again